Terms governing website use and supply

Submitting an order is an offer to purchase the goods shown at checkout. We may accept, decline or cancel an order where lawful, including where payment, stock, information or compliance checks require it.

Peptrion Labs operates this website from 66-68 Hagley Road, Birmingham, England, B16 8PF. Customer-service and legal enquiries can be sent to [email protected]. If Peptrion Labs is operated through a registered company or other legal entity, the legal entity details shown on invoices, payment records and required business disclosures form part of the seller identification.

Prices are shown in GBP unless stated otherwise. Website orders are paid using Fena Pay by Bank. You will be redirected to Fena to choose your bank and authorise payment securely through the Open Banking flow. An order is treated as paid only after payment confirmation is received.

After an order is placed, we provide an order record showing the goods, prices, delivery charge, total, payment status and delivery information. Paid-order confirmation is sent after Fena confirms payment. Please retain that confirmation and these terms for your records.

Available delivery options and charges are shown at checkout. Delivery estimates are not guarantees unless expressly stated otherwise.

Unless expressly stated otherwise in writing, research materials are supplied for lawful laboratory, analytical or other research purposes only and not for human or veterinary administration, consumption, clinical, therapeutic or diagnostic use.

Customers are responsible for ensuring their purchase, possession and intended research use comply with applicable laws and institutional requirements.

See our Returns & Refunds Policy. Nothing in these terms excludes rights that cannot lawfully be excluded.

Website content is general product and research information, not medical, diagnostic or treatment advice.

Nothing excludes liability that cannot legally be excluded. Subject to mandatory consumer protections, these terms are governed by the law of England and Wales.