SUPPORT CENTRE
How can we help?
For the fastest response about an existing order, include your order number and the email address used at checkout.
ORDERS
Order & payment support
My Pay by Bank payment is not showing as paid+
Payment status is updated after Fena confirms the transaction. If you completed the payment but your order still shows as pending, wait briefly and refresh your order page. If it remains pending, contact us with your order number.
I entered the wrong delivery information+
Contact us immediately. We can try to amend details before dispatch, but changes cannot be guaranteed once fulfilment has started.
I did not receive my confirmation+
Check spam or junk first and confirm the email address entered at checkout was correct. If it is still missing, contact us.
DELIVERY
Delivery support
My parcel is delayed+
Check any tracking information supplied. If tracking has stopped updating or the expected timeframe has passed, contact us with your order number.
My parcel arrived damaged or incomplete+
Keep the packaging and take clear photographs of the packaging and affected item, then contact us promptly.
PRODUCT INFORMATION
Documentation & product questions
I need supporting documentation+
Tell us the product and specific information you need. We will confirm what verified product or batch documentation is available.
Can support advise me how to use a product?+
No. We cannot provide dosage, administration, treatment, diagnostic or personal-use guidance.
CONTACT
Contact support
Email support+
Email [email protected] or use our contact form.