Order support
Please include your order number, the email used at checkout and a short description of the issue. We can help check order status, delivery details and payment-status queries.
SUPPORT CENTRE
Help with orders, delivery and documentation
Delivery support
If a parcel is delayed, damaged, incomplete or appears incorrect, contact us promptly and keep the packaging where possible. Photographs may help us assess a transit issue with the carrier.
Product information and documentation
We can answer questions about product labels, listed specifications and available supporting documentation. Documentation is provided for research and quality-control purposes only.
Research-use-only boundary
We cannot provide medical, dosage, treatment, diagnostic or administration advice. Materials supplied for research use only are not for human or veterinary use.
Contact support
Contact peptrionlabs@gmail.com. See also our FAQs, Shipping Information and Returns Policy.